These Terms of Service ("Terms") govern your access to and use of the PropScient website and market-intelligence platform (the "Service") provided by PropScient Data Intelligence DWC-LLC ("PropScient", "we", "us"), a company registered in the Dubai South Free Zone, Dubai, United Arab Emirates. Your acceptance on our order form or on our payment page forms a binding contract on these Terms.
PropScient produces forward-looking estimates of property market demand from measured signals. Estimates are probabilistic. They are not statements of fact, valuations, or investment, financial, legal or tax advice, and actual outcomes may differ from them. You remain responsible for your own business decisions.
We provide the Service with reasonable skill and care, and we provide it as described on our website, in your order form and in the product documentation available to every subscriber. We do not promise that any individual estimate will prove correct.
How the estimates are produced. We describe the signal families and the method behind each estimate in the product documentation. Before you buy, we will tell you about anything that materially affects how you should read the output, including where coverage for a destination is limited, or modelled rather than measured against an official transaction registry.
Nothing in this section limits the warranty we give in Section 7, or any right you have under the law of the United Arab Emirates that cannot be excluded.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and promptly update it.
You confirm that you are authorised to enter into this agreement on behalf of the organisation named on your order form, and that the details you give us are accurate.
We contract electronically. Your acceptance on our order form or payment page forms a binding contract with the same effect as a signed document, as provided by Federal Decree-Law 46 of 2021 on Electronic Transactions and Trust Services. We keep a record of the version of these Terms you accepted, the date and time, and will send that record to you on request.
Where we need to enforce this section we follow the notice and cure procedure in Section 9.
The Service incorporates aggregated, anonymized data from third-party providers and advertising and insights APIs. Such data is used in aggregate only; we do not store individual member profiles. You may not use the Service to attempt to re-identify individuals from aggregated outputs.
Where part of the Service draws on third-party data or interfaces, that does not reduce the warranty we give you in Section 7. Our obligations to you under these Terms and under the law of the United Arab Emirates are ours, whoever supplies the underlying input.
We use strictly necessary cookies to run the site and to keep you signed in. With your consent we also use analytics cookies and advertising cookies that allow us to show you our advertising on Google, Meta and LinkedIn, including remarketing to people who have visited this site. Nothing beyond the strictly necessary cookies loads until you choose.
You can change or withdraw your consent at any time using the Cookie settings link in the footer of every page. Withdrawing consent stops future use; it does not undo processing already carried out.
You may also choose not to receive marketing from us at any time by emailing [email protected]. We process personal data in line with our Privacy Policy and with Federal Decree-Law 45 of 2021 on the Protection of Personal Data.
The Service, its software, and its content (excluding your data) are owned by PropScient and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You own the data you upload to the Service.
Our promise. We will provide the Service with reasonable skill and care, in line with the description published on our website and in your order form, and we will keep it available as described. This warranty applies for the whole of your subscription term.
What we do not promise. Our outputs are forward-looking estimates produced by a model. They are not guarantees of any sale, lead, transaction or commercial result, and they are not investment, financial, legal, tax or other professional advice.
If something is wrong. If the Service is defective, unavailable, or not as described, email [email protected] and tell us. We will correct or re-perform the affected part of the Service free of charge, and we will do so within 30 days of the fault being reported. You do not pay anything extra for that.
If we do not fix it. If we refuse to re-perform, fail to re-perform correctly, or delay, you may choose any of the following, and the choice is yours and not ours: a refund of the full price; a refund of the part of the price that relates to the affected period or the affected part of the Service; or a further attempt at re-performance.
Nothing in this section excludes or limits any obligation we owe you under Federal Law 15 of 2020 on Consumer Protection, Cabinet Decision 66 of 2023, or Federal Decree-Law 14 of 2023.
Nothing in these Terms excludes or limits our liability for death or personal injury, for fraud, for gross fault, for liability arising from a harmful act, for your right under Article 24 of Federal Law 15 of 2020 to claim compensation for damage suffered as a result of using the Service, or for anything else that the law of the United Arab Emirates does not allow us to exclude.
Subject to the paragraph above, our total liability to you for all claims connected with the Service arising in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the claim arose.
Subject to the first paragraph, we are not liable for loss of profit, loss of business, loss of anticipated savings or loss of data that we could not reasonably have foreseen when you subscribed.
Where the law of the United Arab Emirates and these Terms differ, the law applies.
You may stop using the Service at any time.
Emergency suspension. We may suspend your access immediately, and for no longer than is necessary, if we reasonably believe there is a security risk, unlawful use, or use that damages the Service or another customer. We will tell you the reason on the same day and restore access as soon as the cause is resolved.
Breach. In any other case, if you breach these Terms we will email you, describe the breach, and give you 14 days to put it right. We may end the subscription only if you do not put it right within that time. Where the breach is non-payment, we will ask you in writing and give you 14 days before we suspend or end the subscription.
If we end it. If we end or suspend your subscription for any reason other than your breach, we will refund the fees you paid for the part of the term you cannot use.
Ending the subscription does not affect any right or claim either of us already has.
Changes at renewal. We may change these Terms for a new subscription term. We will email the account address at least 30 days before your renewal date with the new Terms, showing what is changing.
Changes during your term. During your current term we will change the Service or these Terms only where the change develops or improves the Service, or where we have to make it for a reason beyond our control, including a change in the law. We will email you before we make it.
If a change during your term reduces what you receive. If a change during your term is not an improvement and materially reduces what you receive, you may end your subscription by emailing [email protected] within 30 days of our notice, and we will refund the part of the fee that relates to the unused remainder of your term.
We will not treat your continued use of the Service as acceptance of a change. We will not change the price during a subscription term.
The six terms below are printed on every invoice we issue, in the same words, so the invoice and this page can never say different things.
Fees are payable in advance for the full term. Payments by card are processed by our payment provider on its hosted payment page. We do not see or store card details, and we do not add any surcharge for paying by card. Payment is also accepted by bank transfer. An invoice is issued when payment is received. PropScient Data Intelligence DWC-LLC is not registered for VAT in the United Arab Emirates, so no VAT is charged and no tax invoice is issued. If we become VAT-registered, VAT will be charged and shown on a tax invoice from that date.
You may cancel at any time up to the renewal date whatever notice you have given, and you will not be charged for the new term. Cancellation takes effect at the end of your current term.
If a renewal payment fails, we will notify you and retry. We will give you 14 days from our written notice before access is suspended.
These Terms and any dispute connected with them are governed by the federal law of the United Arab Emirates and the law of the Emirate of Dubai. The Service is provided from, and all payments under these Terms are due in, the United Arab Emirates.
The onshore Courts of Dubai have jurisdiction over any dispute. The parties do not submit to the jurisdiction of the DIFC Courts. This does not stop you from taking a complaint to the Ministry of Economy or to the Department of Economy and Tourism in your Emirate, and it does not stop either of us from applying to any court for urgent protective relief.
Nothing in these Terms limits or excludes any right you have under the consumer protection, e-commerce, personal data or civil law of the United Arab Emirates. Where any term in these Terms conflicts with a right that the law does not allow us to exclude, that term does not apply to you and the rest of these Terms continue in force.
If something goes wrong, email [email protected] with the word Complaint in the subject line. We will acknowledge your complaint within two business days and give you a reference number you can quote. We aim to resolve the matter within 14 days. If we cannot, we will write to you explaining why and what happens next.
You can also take the matter to the consumer protection service of the Ministry of Economy on 800 1222, or to Dubai Economy and Tourism on 600 545555. Nothing in these Terms limits that right.
Each of us will keep the other's non-public information confidential and use it only to perform these Terms. You own the data you upload to the Service.
We process personal data as controller in line with our Privacy Policy and with Federal Decree-Law 45 of 2021 on the Protection of Personal Data. Our Privacy Policy tells you, before processing starts, what we use personal data for, who receives it, and what safeguards apply where data is transferred outside the United Arab Emirates. We will not share your data with anyone other than the service providers named in our Privacy Policy. If a breach affects your personal data we will tell you without undue delay. You may complain to us, and you may also complain to the UAE Data Office.
Severability. If a court finds any part of these Terms unenforceable, that part is treated as removed or adjusted to the smallest extent needed, and the rest stays in force.
Events outside our control. Neither of us is responsible for a failure caused by an event outside our reasonable control. If such an event stops the Service for more than 30 days, either of us may end the subscription and we will refund the fees for the unused part of the term.
Notices. Notices to you go to the email address on your account. Notices to us go to [email protected].
Transfer. You may not transfer these Terms without our written consent, which we will not refuse without good reason. We may transfer them to a company that takes over our business, and we will tell you.
Whole agreement and precedence. Your order form and these Terms are the whole agreement between us. If the order form and these Terms disagree, the order form governs price, users, destinations and start date, and these Terms govern everything else.